Frequently Asked Questions

Care Management Organizations are community-based, non-profit organizations that provide face-to-face care management and comprehensive service planning for youth with behavioral health, developmental, or substance use disorders whose ties to home and community are jeopardized. As part of the New Jersey Children’s System of Care, CMOs coordinate services and create plans tailored to each child’s individual needs, and based on strengths of all team members involved, to positively impact the youth’s well-being. Their goal is to assist kids and families in establishing a long-term, sustainable strategies that will help them manage their difficulties for years to come.

Children's System of Care (CSOC), provides supports to youth with emotional and behavioral health care challenges and their families; children with developmental and intellectual disabilities and their families; and children with substance use challenges and their families residing in New Jersey.

PerformCare is the Contracted System Administrator (CSA) for the New Jersey Children's System of Care (CSOC), serving as the single point of entry for all children, adolescents, and young adults (up to age 21) who need behavioral health, developmental and intellectual disability, or substance use treatment services. They provide access, linkage, and authorization to CSOC services, and information about other services that may be of benefit to youth. The call center can be reached 24 hours a day, 7 days a week, and 365 days a year at 1-877-652-7624.

Call PerformCare, the contracted systems administrator, at 1-877-652-7624.

Your initial contact will be with a trained PerformCare associate who will ask for or confirm information about you and the youth you are calling about, such as date of birth, address, insurance, and contact information. The associate will also ask about the reason for your call to best assist you.

Parent/legal guardians contact PerformCare to access services; However, with the permission of the parent/legal guardian referrals can be made on behalf of a youth by any child-serving professional like a child protection agency (DCPP), schools, courts, clinicians, etc.

Youth up to age 21 who have emotional, behavioral, intellectual & developmental, or substance use needs.

Caring Partners provides services regardless of a child or family's citizenship status. Caring Partners does not report on the immigration status of any involved youth and family.

Yes; however, families will be required to complete an NJ Family Care eligibility application.

Wraparound is a planning process that helps children, adolescents, young adults and their families realize their full potential. Wraparound uses people from the child’s and family’s life to create a Child and Family Team (CFT). These team members work together to help create an Individualized Service Plan (ISP) to address their needs in areas including, but not limited to: family, safety, emotional/psychological supports, education, legal issues, spiritual life, and medical concerns. We “wrap” services around children and their families to help them remain at home, in school and in their community.

Every youth referred to Caring Partners is assigned a Care Manager who is responsible for working directly with the youth and family. The Care Manager meets personally with you and the youth to learn how they can help. The Care Manager’s first job is to listen to you: to learn your concerns, identify your issues, and acknowledge your strengths. Your Care Manager will work with you to make sure that the support you receive meets the youth and your family’s needs.

Your Care Manager will meet with you and/or your child up to twice a month, depending on your individualized needs. Your Care Manager will also contact you and/or your child by phone at least once a week.

It depends on your individualized needs. Every 60-75 days your Child and Family Team (CFT) will meet to evaluate progress towards your family’s vision.

Caring Partners offers 24/7 on-call service to all enrolled youth.

Caring Partners services are provided at no cost to families.

Caring Partners will work with your Child and Family Team to maximize the use of low-cost, in-network, and free sustainable resources.

Visit MorrisSussexResourceNet.org, where you can find information on supports and services in Morris and Sussex counties.